Kay Jewelers at 1640 Camino Del Rio North Suite 158, San Diego, CA 92108

Full information about Establishment and jewelry store "Kay Jewelers" at 1640 Camino Del Rio North Suite 158, San Diego, CA 92108

Contacts

Price level:
Expensive

Address:
1640 Camino Del Rio North Suite 158, San Diego, CA 92108
Get directions

Phone number:
+1 619-296-2219

Website:
stores.kay.com

Categories:
Establishment Jewelry store

Mikey Guevara

★ ☆ ☆ ☆ ☆

Buyer beware. I am a long time customer (over 10 years) and I have never had any issues. I just got an engagement ring and went online to make my payment like I always have in the past. Only this time it didn't work. When I bought the ring the rep forced me to "update" my account, only she didn't update it, she made a new one with a new company called comenity. Apparently they no longer have their in house credit like before. When I followed the steps, I had to register again because now I had a new account I didn't know about. Then was able to make a payments again I new had over $100 in late fees and even though they were able to see I kept trying to log in, they offered no help to make things right. This will be my last purchase from Kay. A little advice for better customer service and to avoid situations like this one; If you are going to hire a third party company to represent your for anything, make sure you have a strong communication with them and you are all on the same page. Poor communication like this will destroy any company.